Based on the exact payout data that you and I have recorded, it should finally lead to my winnings being paid out to me without any problems. I had already uploaded my new bank details to the casino, but will make them available again if necessary. Please kindly make a withdrawal request, this time it should be routed via a different payment processor. Rip off side, you pay out but you can still use the money to play.
- I’m glad to hear that you received your funds.
- The player’s unable to receive her winnings as her bank account no longer exists.
- It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed.
- Attached a screenshot of a withdrawal request.
Vulkan Vegas Casino – Der Spieler hat Mühe, die Kontobestätigung abzuschließen.
At that time I was sent payout checks via link, despite millions of warnings that the account at the Sparkasse no longer exists. I submitted these to my new Postbank, these vegas casino apk checks are invalid and my order could not be carried out in this form. A week later, my Postbank also announced that I had violated the terms and conditions ??? Sparkasse and Postbank after this payment was received and returned from Muvon Payments Ltd ?! Since then I have been put off by the casino support, put off etc pp !!! In the meantime I can’t get any further on the phone, permanently occupied and in the live chat nobody speaks to me in either German or English.
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. I was now able to make a new withdrawal request of 200 euros. Hello, I still have to wager 4 euros for the payout, which of course is not nice.
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It either said “The winnings will be paid out in the near future.” or “You can’t do anything except wait for an indefinite period of time until your winnings are paid out.” Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. You need to look at it from the positive point of view.
- Simply said, some Mastercards have issues with accepting withdrawals so when the casino approves the withdrawal, the money bounces back and never reach the bank.
- I advise everyone to set a loss limit immediately and wait.
- Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence.
- We’ve reopened this complaint as per the player’s request.
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I was waiting for my cash out for 2 days and when I try to log in now can’t . I’ve been user of this casino for 4 years now and this is how they treat loyal costumers. He was asking me to provide documents from Sweden, but how can I do that??? Thank you very much for submitting your complaint and forwarding the relevant communication. I’m very sorry to hear about your problem. Indeed, our financial dept. is in contact with the payment provider.
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Then you can start discussing another payment method etc. Good morning Tim, I just checked my account … And it came in € 1,500.00, so a total of € 2000 so far. Three are still open, but all from different accounts …
None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. So this time I’ve been waiting for a withdrawal 50e for 2 days, and after that I haven’t received the notice or anything. Attached a screenshot of a withdrawal request. The player’s unable to receive her winnings as her bank account no longer exists. The issue was eventually successfully resolved as the player received her funds. The player from Germany has been struggling to receive his winnings for over two weeks.
As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication. I’m glad to hear that you received your funds.
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Thank you Rebecca for the information and the e-mail with the proof. I will now forward your complaint to my colleague Peter who will be assiting you from now on.
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The complaint was rejected because the player didn’t respond to our messages and questions. So again the same problem with this casino…. I got blocked because of the VPN that I don’t even have installed on my Android.
As a result, the complaint had been closed as ‘resolved’. The thing is that it never goes quickly. It usually takes few days to the casino to realise that you’re actually right and that you really didn’t get the money. These are sometimes very long processes, but I still believe you’ll eventually get the money. We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions.
Are there any real funds being held by the casino, please? If your account was blocked, I’m afraid we won’t be able to restore your bonus money. Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you.
We expect to resolve the issue today-tomorrow. Meanwhile, please pardon for inconveniences caused, and please enjoy a generous bonus from us. The player from Germany wishes 50% of his deposits to be reimbursed since the casino doesn’t hold German License.
I have now gathered everything that is/was on my phone. One point is particularly important and that is the part where my bank statements show that the transactions have been canceled and then the live chat response to that. To date I have zero information on this venture either, so I am assuming that vulkanvegas has not contacted my bank to clarify the issue. They’re kidding me after line and thread!!!!! In the PDF file there are also some photos of chat histories, I hope you can open them all or you will get everything!!